Refund Policy

PlaylistGrow offers a 30-day money-back guarantee on all campaigns. If you are not satisfied within the first 30 days, you can request a full refund — no questions asked.

When You Are Eligible for a Refund

You are eligible to request a refund if any of the following apply:

1. 30-day satisfaction guarantee
   You are not satisfied with your campaign within the first 30 days of your subscription.
2. Billed after cancellation
   You were charged again after having cancelled your subscription at least 4 days before the next billing date.
3. Insufficient playlist placements
   Your track was not placed on playlists, or was placed on fewer playlists than promised in your package.
4. Dissatisfaction with placement quality
   You are not satisfied with your campaign due to poor playlist quality or placements that do not match your genre.

How to Request a Refund

Refunds can be requested directly from your dashboard after logging in:

1. Log in to your account at playlistgrow.com/login
2. Go to Dashboard → Support and submit a refund request
3. Include your order details and the reason for your request
4. Our team will review and process your refund within 5–10 business days

Alternatively, you can email us directly at info@playlistgrow.com.

Refunds Are Not Available For

• Requests made after 30 days from the original purchase date
• Campaigns where the promised listener reach was fully delivered
• Cancellations made less than 24 hours before the next billing date (for that period's charge)
• Unjustified chargeback requests (see our Terms & Conditions)

Processing Time

Approved refunds are processed within 5–10 business days to your original payment method.

Contact

Questions about a refund? Reach us at info@playlistgrow.com