At PlaylistGrow, we understand that unexpected charges can be concerning. This page is here to help clarify any questions you may have about charges appearing on your card from PlaylistGrow. Below, we’ll detail the common reasons you might see a charge and provide guidance on how to manage your subscription.


Monthly Subscription Charge

If you are subscribed to one of our music promotion plans, the most likely reason for a charge is the recurring monthly subscription fee. This charge ensures that your music continues to get promoted and featured on relevant playlists.
 

• Subscription Plans: Ranging from $49 al the way to $1029, check them here.

• Billing Cycle: Your card will be charged on the same day each month, corresponding to the date you initially signed up.

• If we were unable to charge your card due to for example having a low balance, we might try again to  charge your card within 1-2 weeks after the initial date.

How to Verify the Charge
To ensure that the charge is legitimate, we recommend checking the following:

1. Email Confirmation: Look for a confirmation email from PlaylistGrow around the time of starting your campaign. This email will detail the subscription or service associated with the charge.

2. Account Dashboard: Coming soon!

3. Bank Statement: Compare the charge amount and date on your bank statement with your chosen PlaylistGrow package.
    

Managing Your Subscription
If you need to cancel your subscription please go here.

Unrightfully charged
If you feel like you have been unrightfully charged, please go here to request a refund.​

Contacting Support
If you still have questions or concerns about a charge, our support team is here to help:

• Email Support: Reach out to us at info@playlistgrow.com.

• Live Chat: Use the live chat feature on our website for real-time assistance.
   

Preventing Unwanted Charges
To avoid unexpected charges in the future:

• Set Reminders: Mark your calendar for the billing date to ensure you are aware of upcoming charges.

• Review Terms: Regularly review our terms of service and subscription details to stay informed about our billing practices.
   

At PlaylistGrow, transparency and customer satisfaction are our top priorities. We hope this page has helped clarify why there was a charge on your card. If you have any additional questions, please do not hesitate to contact us.

Thank you for being a valued member of the PlaylistGrow community!